IPI SOLUTIONS SRL

OUTSOURCING :: Call-center Services For Business

At IPI Solutions, we specialize in providing professional outsourcing services tailored to the needs of modern companies.

Headquartered in the heart of the country, IPI Solutions offers an extensive geographical coverage and a consistent level of quality in all our services. We are dedicated to each client's success and flexibly adapt to meet the specific requirements of your business.

We engage in long-term partnerships with clients aimed at constant growth and optimization of business processes. Using the most effective tools and strategies, we are here to actively contribute to the increase of your company's turnover.

Our experience, your success

At IPI Solutions, we turn outsourcing challenges into growth opportunities.

Our extended inbound call center services (telephone call answering services) include:

• Helpdesk Support: Fast and professional technical assistance;
• Helpline Support: Dedicated support for optimal use of your applications and services;
• Handling of complaints and reports: Efficient and prompt handling of all customer complaints and reports;
• Free Infoline Service: Toll-free phone lines accessible to customers for any information or assistance;
• Customer Consulting Services: Personalized consultation and professional advice for customers;
• Online Order Support: Support for placing and managing online orders;
• Appointment and Reservation Support: Assistance with scheduling and booking services or products;
• Monitoring and Post-Sales Support: Post-sales tracking and continuous customer support;
• Customer Feedback Management: Collecting and analyzing feedback for continuous improvement;
• Customer Information and Education: Providing detailed information about products/services to educate customers;
• Multilingual Support: Support in various languages to serve a diverse customer base;
• Emergencies and Priority Support: Rapid response in emergency situations and for priority cases;
• Handling Special Cases: Personalized approach to unique or complex situations;
• Coordination with Other Departments: Efficient collaboration with other departments for integrated situation-solving.

Our extended outbound call center services (customer calling services) include:

• Public and private opinion polling and market research campaigns;
• Mass information campaigns in specific industries/on certain topics;
• Debt recovery solutions for customers' outstanding debts to companies;
• Updating personal data of customers in a database;
• Customer loyalty campaigns with personalized offers and recommendations;
• Notifications and reminders for customers regarding special offers, events, or important changes;
• Collecting post-sales customer feedback for continuous improvement of products/services;
• Proactive communication for updates and relevant news for customers;
• Confirmation or cancellation campaigns for appointments and reservations;
• Reactivation campaigns for inactive or former customers to renew interest in your services.

To discuss how IPI Solutions can support your specific company needs, please do not hesitate to contact us!